Trainer helps seafood restaurant navigate the turbulent waters of customer service
By Christopher Brooke, Reporter
Thursday, July 15, 2010 at 7:00 am (Updated: July 15, 8:05 am)
HILLSVILLE — On the eve of the opening of Stingray's Restaurant, a roomful of employees took the plunge in a training session on the importance of customer service.
When the new business opens in the Hickory Hills Shopping Center, possibly as soon as next week, it'll be sink-or-swim time for the 35 employees cast into the deep end of a challenging service industry.
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